Martin Chiware - Actuarial Manager - Gralix Actuarial Consulting

Martin Chiware is an accomplished actuarial professional with expertise in financial analysis, insurance regulations, and investment strategies across Africa. With a Bachelor of Business Science from Monash University and an ongoing MSc in Investment and Financial Econometrics, he combines strong academic credentials with practical experience.

As Actuarial Manager at Gralix Actuarial Consulting, Martin leads IFRS17 engagements, delivers training workshops, and ensures compliance with audit and regulatory standards. He also develops capital adequacy plans and oversees work plans for insurance clients. Previously, he held key roles such as Senior Actuarial Analyst at NextVantage, where he led IFRS17 implementation in several African countries and managed a $10 million capital raise project.

Martin's career includes diverse experience in risk management and pension consulting, showcasing his ability to deliver strategic solutions in complex financial environments.

Ndayanja Majata - Chief Operating Officer - Professional Insurance Corporation Zambia

A Chartered Insurer with over two decades of progressive leadership in the Zambian insurance industry, Ndayanja has built an outstanding career from her beginnings as a Graduate Trainee to her current role as Chief Operating Officer at Professional Insurance Corporation Zambia.

Throughout her career, she has successfully led key departments and functions, gaining extensive expertise in operational excellence and driving organizational growth within one of Zambia’s leading insurance companies.

Ndayanja holds a Bachelor’s Degree in Business Administration and is an Associate of the Chartered Insurance Institute (UK), a Fellow of the Insurance Institute of Zambia, and an Associate of both the Zambia Institute of Marketing and the Chartered Institute of Customer Management. She is also a member of the Institute of Directors (Zambia).

Passionate about advancing the insurance industry, Ms. Ndayanja is committed to making a lasting contribution towards shaping the future of Zambia’s financial services sector.

Mphatso Magai Tembo - Chief Operating Officer - Sanlam Life Insurance Zambia Limited

With over four years as COO, Mr. Mphatso Tembo has successfully blended operational excellence with strategic digital transformation, maximizing process efficiency across the retail and corporate insurance value chains. Previously serving as Executive in charge of the Actuarial Department, he combines deep analytical expertise with hands-on leadership to deliver measurable results.

At Sanlam, he has championed innovations that streamline workflows and enhance customer experience, including the design and rollout of a digital mapping system that reduced manual processes by 40%, positioning the company as a leader in operational agility. At #GIC2024, he moderated a high-level discussion on operational and regulatory challenges in the insurance sector.

Beyond Sanlam, Mr. Tembo contributes his expertise as a Board Member at Zedfin Financial Solutions, Zambia’s fastest-growing digital microfinance provider, where he supports the development of inclusive, tech-enabled financial products.

Saulose Lemphane - Chief Operating Officer - Klapton Reinsurance

Saulose Lemphane is a seasoned leader in the insurance industry with over 18 years of experience in global (re)insurance markets. As the Chief Operating Officer of Klapton Reinsurance Limited, he oversees operational excellence and growth initiatives across 80 countries in Asia, Africa, the Middle East, and Latin America.

A recognised expert in operational strategy and risk management, Saulose has successfully navigated complex regulatory frameworks while driving profitability. His leadership spans all areas of reinsurance operations, including underwriting strategy, portfolio optimisation, and the integration of advanced data analytics and emerging technologies.

Before joining Klapton Re, Saulose was Regional Manager for Sub-Saharan Africa at General Reinsurance Africa Ltd (Gen Re), where he implemented impactful re-underwriting initiatives. His tenure at Bryte Insurance (formerly Zurich South Africa) further established him as an innovator in risk solutions. With a strong analytical mindset, Saulose excels at converting complex challenges into strategic solutions, making him well-equipped to address the evolving demands of the modern insurance and business landscape.

Thelma Siame - Group Chief Operating Officer, Madison Financial Services

Thelma is a dynamic leader with over 20 years of combined experience in Information Technology, Customer Experience, Operations Management, and Leadership. With a proven track record of driving innovation, optimizing processes, and enhancing customer satisfaction, Thelma excels in bridging technology and business strategy.

Her expertise in leading cross-functional teams, implementing cutting-edge solutions, and streamlining operations has contributed to significant organizational growth and efficiency. Passionate about delivering exceptional customer experiences, Thelma is committed to fostering innovation, operational excellence, and strategic leadership.

She thrives at leading initiatives aimed at addressing operational efficiencies such as implementation of Chatbot, spearheading the design and implementation of a CRM as well as many other process reengineering initiatives.

She is a strong believer in creating an innovative, engaging and enabling environment for her team, helping them to thrive. She succeeds both as a team member and a leader by providing direction and inspiration when needed.